Frequently Asked Questions
Everything you need to know about shopping with Snuggs Egypt
What are the available payment methods?
We offer several convenient payment options including Cash on Delivery (COD), Fawry, and secure online payments via Visa or Mastercard.
How long does shipping take within Egypt?
Orders within Cairo and Giza are typically delivered within 2-3 business days. For other governorates, delivery usually takes 3-5 business days.
What is your return and exchange policy?
You can return or exchange any item within 14 days of delivery, provided it is in its original condition and packaging. Please note that for hygiene reasons, certain products may be exempt from returns.
How can I track my order?
Once your order is dispatched, you will receive a confirmation SMS or email containing a tracking number and a link to follow your shipment's progress.
Do you offer international shipping?
Currently, Snuggs Egypt only ships to addresses within the Arab Republic of Egypt. We are working on expanding our services to neighboring countries soon.
How do I know my size for clothing items?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts to ensure the perfect fit for your Snuggs products.